Terms & Conditions

Welcome to SoftSilkz (“we”, “our”, “us”). By using our website or placing an order, you agree to the following Terms & Conditions.

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1. Use of Our Website

By accessing our website, you confirm that:

• You are at least 18 years old.

• You will not misuse the site or engage in unauthorized activities.

• All information you provide (name, address, phone, etc.) is accurate.

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2. Products & Orders

• All product descriptions, prices, and availability may change without notice.

• Once an order is placed, you will receive confirmation via email or WhatsApp.

• We may cancel orders due to stock issues, payment failure, or incorrect details.

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3. Pricing & Payments

• All prices are listed in INR.

• Payments must be completed using available payment methods.

• We do not store your card or banking details; all payments are securely handled by trusted gateways.

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4. Shipping & Delivery

• Orders are shipped within 2 working days.

• We will ship the products to the address provided by you at the time of order, subject to shipping terms and conditions.
• Delivery times may vary based on the destination and the method of shipping selected. We are not responsible for delays caused by third-party carriers or unforeseen circumstances.

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5. Return, Exchange & Refund Policy

5.1 No Returns Accepted

We do not accept returns for any products.

5.2 Damage or Wrong Item Cases

If an item arrives damaged, defective, or wrongly delivered:

• You must send a full unboxing video to our official WhatsApp.

• The video must be continuous with no cuts or edits.

• After verification, we will take the required action.

5.3 Exchange Eligibility

Exchanges are allowed only when:

• The product is damaged, defective, or incorrectly delivered.

• The exchange request is submitted within 3 days of delivery.

• The item is unused, unwashed, and in original condition with tags intact.

• A valid unboxing video is provided.

5.4 Non-Returnable / Non-Exchangeable Items

Exchanges will not be accepted for:

• Used or washed products

• Items without a valid unpacking video

• Claims submitted after 3 days of delivery

5.5 Reverse Pickup

• We will arrange a reverse pickup if your exchange request is approved.

• You must hand over the product on the scheduled date.

• If the pickup fails due to unavailability, you must return the product at your own cost.

5.6 Exchange Processing Time

The exchange process may take 7–10 business days from the date of return approval.

5.7 No Refund Policy

At SoftSilkz, we take great care to ensure that every product is checked, packed, and shipped with the highest quality standards. As part of our commitment to fair pricing and excellent service, we follow a No Refund Policy.

We do not offer cash refunds, bank refunds, wallet refunds, or refunds in any form once an order is placed.

However, your satisfaction is important to us.
If you receive a product that is damaged, defective, or incorrectly delivered, we will be happy to assist you with an exchange, provided all exchange conditions are met.

For any concerns, our support team is always ready to help and ensure you have a smooth shopping experience with SoftSilkz.

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6. Intellectual Property

All images, product photos, text, designs, and content on this website belong to SoftSilkz. Reproduction or use without permission is not allowed.

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7. User Accounts

If you create an account:

• You are responsible for protecting your login credentials.

• Any activity under your account is considered your responsibility.

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8. Changes to Terms

We reserve the right to update or modify this Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.