Shipping Policy

Last Updated: 17 November 2025

At SoftSilkz, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver your products.

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1. Order Processing Time

• All orders are processed and packed within 2 working days.

• Orders placed on weekends or public holidays will be processed on the next working day.

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2. Shipping Methods

We offer Standard Shipping for all orders across India.

Standard Shipping

• All orders are shipped via trusted courier partners.

• Delivery time depends on the distance between your location and our dispatch center.

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3. Delivery Time

Delivery timelines vary by location:

• Metro Cities: 3–7 business days

• Tier 2 & Tier 3 Cities: 6–9 business days

• Remote/Rural Areas: 7–10 business days or slightly longer

Please note:

• Delivery delays may occur due to weather, strikes, courier issues, or other external factors beyond our control.

• Once shipped, you will receive a tracking link for real-time updates.

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4. Shipping Charges

• Shipping charges (if any) will be displayed at checkout before payment.

• Free Shipping
  We offer free standard shipping on all orders above ₹1000 within India.

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5. Incorrect Address / Failed Delivery

Please provide accurate address and contact details.
SoftSilkz is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address

• Unreachable phone number

• Customer unavailability at the time of delivery

In such cases, re-delivery charges may apply.

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6. Tracking Your Order

Once your order is dispatched, you will receive tracking details via SMS, WhatsApp, or Email.

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7. International Shipping

Currently, SoftSilkz ships only within India.

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Delivery Policy

At SoftSilkz, we work to ensure that every order is delivered on time and in perfect condition. This Delivery Policy explains how and when your order will reach you.

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1. Order Processing

• All orders are processed within 2 working days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

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2. Delivery Time

Delivery timelines vary by location:

• Metro Cities: 3–7 business days

• Tier 2 & Tier 3 Cities: 6–9 business days

• Remote/Rural Areas: 7–10 business days or slightly longer

Please note:

• Delivery delays may occur due to weather, strikes, courier issues, or other external factors beyond our control.

• Once shipped, you will receive a tracking link for real-time updates.

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3. Delivery Method

• SoftSilkz uses Standard Shipping through trusted and verified courier partners.

• Delivery speed depends on the distance between your address and our dispatch center.

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4. Tracking Information

• Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or Email.

• You can track your shipment status anytime until delivery is completed.

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5. Delivery Attempts

Courier partners usually make 2–3 delivery attempts. Delivery may fail if:

• The address is incorrect or incomplete

• The customer is unavailable

• The phone number is unreachable

In such cases, re-delivery or parcel return charges may apply.

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6. Delivery Area Limitations

• We currently deliver only within India.

• Some remote locations may experience longer delivery times.

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7. Order Not Received

If you have not received your order within the estimated delivery time:

• Please check the tracking link first.

• If no update is shown for more than 48 hours, contact us for assistance.

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8. Damaged, Wrong, or Missing Items

If you receive a damaged, defective, or incorrect item:

• A mandatory full unboxing video must be provided to our official WhatsApp.

• The video must be continuous, without cuts or edits.

• Once verified, we will assist with an exchange as per our Exchange Policy.

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9. Contact Us

For any questions or support:

 contact@softsilkz.com
 +91 9791232905