Payment Policy

Last Updated: 17 November 2025

At SoftSilkz (www.softsilkz.com), we aim to offer a smooth, secure, and convenient shopping experience. This Payment Policy explains accepted payment methods, how payments are processed, and important terms related to payments.

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1. Accepted Payment Methods

We offer multiple payment options for your convenience:

Credit/Debit Cards

We accept major cards including Visa, MasterCard, American Express, and Rupay.

Net Banking

You can pay using your bank’s internet banking service.

UPI (Unified Payments Interface)

UPI payments are supported through your UPI ID or QR code during checkout.

Wallet Payments

Digital wallet payments such as PhonePe, Google Pay, Paytm, and others are supported.

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2. Currency & Billing Information

2.1 Currency

All payments are processed in Indian Rupees (INR).

2.2 Billing Information

You must provide accurate billing information (name, address, phone number). Incorrect details may lead to payment failure or order delays.

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3. Payment Processing

3.1 Authorization

By submitting payment details, you authorize SoftSilkz to process the full order amount, including taxes and shipping charges.

3.2 Confirmation

Once the payment is successful, you will receive an order confirmation via email or WhatsApp with order details and estimated delivery timelines.

3.3 Payment Failures

If a payment fails, you will be notified immediately. Please check your payment details, balance/limit, and try again.

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4. Security of Payment Information

• All transactions are secured using SSL encryption.

• SoftSilkz does not store sensitive payment information such as card numbers or CVV codes.

• All payments are processed by trusted and secure payment gateways.

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5. Payment Disputes & Chargebacks

5.1 Disputes

For payment issues, contact us at contact@softsilkz.com. We will assist you promptly.

5.2 Chargebacks

If a chargeback is initiated through your bank or payment provider, we reserve the right to recover associated costs such as shipping fees, return handling charges, or administrative expenses.
Your account may be temporarily suspended until the dispute is resolved.

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6. Discounts & Promotions

6.1 Promo Codes

If you have a promo code or coupon, it must be entered during checkout. Please note that promo codes cannot be applied after the order has been completed. Some promotions may be limited to specific products, categories, or periods.

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7. Taxes & Additional Charges

7.1 Taxes

Product prices include applicable taxes. State-wise taxes (like GST components) may appear at checkout.

7.2 Shipping Charges

Domestic Shipping Charges
Shipping charges are calculated at checkout based on the delivery location, weight, and dimensions of the order. We offer both standard and express shipping options. You will be able to view the total shipping charges before completing your order.

Free Shipping
We offer free standard shipping on all orders above ₹1000 within India.

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8. Currency Conversion (If Applicable)

If you are paying from outside India, your bank may apply conversion charges. This is handled entirely by your bank or payment provider.

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9. Fraud Prevention

For security reasons, we may request additional verification (such as ID proof or address confirmation) for high-value or suspicious orders as flagged by our payment gateway.

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10. Changes to the Payment Policy

We may update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed of any updates.