Privacy Policy — SoftSilkz

Last Updated: 17 November 2025

SoftSilkz (“we”, “our”, “us”) is committed to protecting your privacy. This Policy explains how we collect, use, store, and safeguard your information when you visit or purchase from our website. If you provide it voluntarily (e.g., through contact forms, account creation, or comments), we may collect:

1. Information We Collect

We may collect your name, email, phone number, billing/shipping address, order details, and purchase history. Payment details are not stored; all transactions are processed securely via trusted payment gateways. We also collect device and browsing data such as IP address, browser type, pages viewed, time spent, and cookies. Optional data may include your WhatsApp number, feedback, and reviews.

2. How We Use Your Information

We use your data to process orders, send updates, provide support, improve our website, personalize your experience, run marketing (only with consent), and maintain security.

3. Cookies & Tracking

We use cookies to remember cart items, enhance performance, personalize your experience, and show relevant ads on Facebook, Instagram, and Google. Cookies can be disabled via browser settings.

4. Sharing of Information

We do not sell your data. We only share information with delivery partners, payment gateways, analytics tools, and advertising platforms (with consent). All partners must keep your data confidential.

5. Data Security

We protect your information using SSL encryption, secure servers, and restricted access controls.

6. Your Rights

You may request access, correct or update your data, deletion, a copy of your data, or opt out of marketing. Contact: support@softsilkz.com

8. Data Retention

We retain order records for legal purposes, keep customer details until deletion is requested, and store marketing data only with consent.

9. Policy Changes

We may update this Privacy Policy occasionally. Updates will be posted with a revised “Last Updated” date.

10. Contact Us

For any questions or support:

📩 support@softsilkz.com
📞 +91 63 66 100 200