Privacy Policy

Last Updated: 24 September 2026

SoftSilkz respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how SoftSilkz collects, uses, stores, shares and protects personal information when you use our website, applications and services.

1. Information We Collect

Depending on how you use SoftSilkz, we may collect:

Personal Information

1. Name;
2. Mobile number;
3. Email address;
4. Billing address;
5. Delivery address;
6. Account information;
7. Order details;
8. Payment-related information;
9. Customer support communications; and
10. Other information voluntarily provided by you.

Technical Information

We may automatically collect information such as:

1. IP address;
2. Browser type;
3. Device information;
4. Operating system;
5. Website usage information;
6. Cookies and similar technologies; and
7. Security and diagnostic information.

2. How We Use Your Information

We may use personal information to:

1. Process and deliver orders;
2. Process payments;
3. Provide customer support;
4. Communicate order updates;
5. Manage customer accounts;
6. Process returns, exchanges and refunds;
7. Prevent fraud and misuse;
8. Improve our website and services;
9. Send service-related communications;
10. Send promotional communications where permitted and based on applicable choices/consent;
11. Comply with legal and regulatory requirements; and
12. Protect the security and integrity of our Platform.

3. Payment Information

Payments may be processed through third-party payment providers.

Where payment information is handled by a payment provider, that provider’s terms and privacy practices may also apply.

SoftSilkz does not intend to store complete card credentials unless required and lawfully permitted for a particular service.

4. Cookies

SoftSilkz may use cookies and similar technologies for:

1. Website functionality;
2. Login sessions;
3. Shopping cart functionality;
4. Analytics;
5. Security;
6. Preferences; and
7. Marketing, where applicable.

You may manage cookies through your browser settings and, where applicable, through controls provided on the Platform.

5. Sharing Information

We may share necessary information with service providers that help us operate SoftSilkz, including:

1. Payment processors;
2. Courier and logistics companies;
3. Technology and hosting providers;
4. Customer-support providers;
5. Communication providers;
6. Fraud-prevention providers; and
7. Other service providers required to fulfil orders or operate the Platform.

We may also disclose information where required by applicable law, regulation, court order or lawful government request.

6. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, legal, tax, accounting, security and dispute-resolution requirements.

Where information is no longer required, it may be deleted or otherwise handled in accordance with applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights concerning access, correction, updating and withdrawal of consent where consent is the applicable legal basis.

You may contact us using the details below to exercise applicable rights.

9. Withdrawal of Consent

Where processing is based on consent, you may withdraw consent in accordance with applicable law.

Withdrawal of consent may affect our ability to provide certain services where the relevant processing is necessary for that service.

Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10. Children’s Information

SoftSilkz does not knowingly seek to collect personal information from children in circumstances where parental consent is required by applicable law.

If you believe that a child has provided personal information improperly, please contact us.

11. Third-Party Websites

SoftSilkz may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

13. Contact

For privacy-related questions or requests:

SoftSilkz
Legal Business Name: [SoftSilkz]
Email: [CONTACT@SOFTSILKZ]
Phone: [+91 9787339099]
Address: [Elampillai, Salem]