Cancellation Policy

Last Updated: 17 November 2025

At SoftSilkz, we aim to process and dispatch orders quickly. To maintain smooth operations, we allow cancellations only within a limited time window.

1. Order Cancellation Window

You may cancel your order within 2 hours of placing it OR before the order is dispatched, whichever comes first.

2. Cancellation Not Allowed After Dispatch

Once the order is:

• Packed

• Handed over to the courier

• Marked as “Shipped”

 Cancellation is no longer possible.
The order will proceed for delivery.

3. How to Request Cancellation

To request cancellation:

• Contact us immediately at contact@softsilkz.com

• Provide your Order Number, Phone Number, and Reason for cancellation

If the order is still in the early processing stage, we will cancel it.

4. Refund for Prepaid Orders (If Cancellation Accepted)

If your order is prepaid and cancellation is approved:

• The refund will be issued to your original payment method.

• Refund processing time: 5–7 business days.

5. Orders Placed by Mistake

If you placed the wrong order:

• Request cancellation within the allowed time

• After dispatch, order cannot be cancelled

6. After Dispatch — No Cancellation

If the product is damaged, defective, or wrong item received, you can request an exchange (not cancellation) under our Exchange Policy.
A full unboxing video is mandatory.